1. Introduction

At Giving Back Generation ("GBG," "we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ("Site"), use our services, or engage with us in other ways. By using our Site or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following types of information:

2.1 Personal Information

• Name, email address, phone number, and postal address.
• Payment information for donations or purchases.
• Account login details if you create an account on our Site.

2.2 Non-Personal Information

• IP address, browser type, operating system, and pages visited.
• Information collected through cookies and other tracking technologies.

2.3 Special Categories of Data

• If required for volunteering or other activities, we may collect information such as criminal background checks or other sensitive data, subject to your explicit consent.

3. How We Use Your Information

We use your information for the following purposes:

3.1 To Provide and Improve Our Services

• Process donations, purchases, or event registrations.
• Manage volunteer participation and engagement.
• Respond to your inquiries and provide customer support.

3.2 Marketing and Communications

• Send you updates about our initiatives, events, and products.
• Deliver newsletters if you have opted in.
• Personalise your experience on our Site.

3.3 Legal Compliance and Security

• Fulfil legal obligations, such as financial reporting.
• Prevent fraud, misuse, or other unlawful activities.
• Ensure the safety and security of our Site and services.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us with payment processing, hosting, delivery, or marketing.
• Legal Authorities: If required by law or to protect our rights, property, or safety.
• Partners: Organisations collaborating with us on projects or initiatives, with your consent.

5. Cookies and Tracking Technologies

Our Site uses cookies to enhance your experience. Cookies are small files stored on your device that help us:

• Analyse website traffic and usage.
• Remember your preferences.
• Deliver targeted advertisements.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may impact the functionality of our Site.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. For example:

• Financial transaction records are retained for six years to comply with tax and accounting regulations.
• Volunteer information is retained for the duration of their involvement and a reasonable period thereafter.

7. Data Security

We take appropriate measures to protect your information, including:

• Encryption of sensitive data during transmission.
• Secure storage of information in compliance with GDPR.
• Regular audits of our security practices.

However, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords associated with your use of our Site.

8. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Erasure: Request the deletion of your personal data, subject to legal and contractual obligations.
• Restriction: Request a limitation on the processing of your data.
• Portability: Request a copy of your data in a machine-readable format.
• Objection: Object to the processing of your data for certain purposes, such as direct marketing.

To exercise any of these rights, please contact us at contact@givingbackgeneration.org.uk.

9. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting on our Site. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Giving Back Generation Limited
662 High Road, N12 0NL
contact@givingbackgeneration.org.uk

By using our Site, you confirm that you have read, understood, and agreed to this Privacy Policy.

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