1. Introduction

At Giving Back Generation (“GBG,” “we,” “our,” or “us”), your privacy and data protection are of paramount importance to us. We are dedicated to operating transparently and ethically in accordance with the Charity Commission and all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (“Site”), use our services, support our charitable mission, or otherwise engage with us. By using our Site or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We only collect information necessary to further our charitable purposes, fulfil our legal and safeguarding obligations, and provide you with our services.

2.1 Personal Information

We may collect and process:

• Name, contact details (email address, phone number, postal address)
• Payment information for donations, purchases, or event registrations
• Account login details if you create an account
• Communications and correspondence with us

2.2 Non-Personal Information

• IP address, browser type, operating system, and usage data (pages visited, referral source, etc.)
• Information collected through cookies and other tracking technologies

2.3 Special Categories of Data

• Where necessary (such as for volunteering, safeguarding, or legal checks), we may collect sensitive data including health information, background or DBS checks, or other details with your explicit consent and in accordance with our Safeguarding Policy.

3. How We Use Your Information

We use your personal data strictly for the following purposes, in accordance with our charitable objectives and legal duties:

3.1 To Provide and Improve Our Services

• Process donations, purchases, event registrations, and Gift Aid claims
• Manage volunteering opportunities, applications, and participation
• Assess suitability for volunteering, including safeguarding and background checks
• Respond to your enquiries and provide support or information about our activities
• Monitor and improve our services and user experience

3.2 Marketing, Communications, and Fundraising

• Keep you informed about our charitable initiatives, news, fundraising campaigns, and events—only where you have opted in or where legally permitted
• Deliver newsletters, impact updates, and opportunities to support our mission
• Personalise your experience on our Site

3.3 Legal Compliance and Security

• Fulfil legal, accounting, reporting, and regulatory requirements, including for tax, Gift Aid, and Charity Commission compliance
• Protect our organisation, beneficiaries, volunteers, staff, and supporters by upholding our safeguarding duties, including safer recruitment, incident reporting, and record keeping
• Prevent and detect fraud or other unlawful activity
• Ensure the safety and integrity of our Site and operations

4. Sharing Your Information

We do not sell your personal information. We may share your information only as necessary to fulfil our purposes and legal obligations:

• Service Providers: Third-party vendors who provide payment processing, website hosting, technical support, delivery, email, or marketing services—under strict confidentiality and data protection agreements
• Legal Authorities: If required by law, to comply with statutory obligations, protect rights, or ensure the safety of GBG or others
• Safeguarding Partners: Where required to safeguard children or vulnerable adults, we may share information with relevant authorities, always prioritising your rights and privacy
• Collaborative Partners: Organisations working with us on joint charitable projects—only where you have given explicit consent, and always with clear agreements in place
• Fundraising and Compliance: Where necessary, with regulators such as HMRC, the Charity Commission, or the Fundraising Regulator

We take steps to ensure any third parties processing your data comply with UK GDPR and our standards.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and deliver relevant content. Cookies may be used to:

• Understand how visitors use our Site and measure the effectiveness of our content
• Remember your preferences or log-in details (where applicable)
• Facilitate secure transactions and donations
• Deliver targeted communications (only with your consent)

You can manage or disable cookies via your browser settings at any time. Please be aware that disabling cookies may affect some functionalities of our Site. For more details, please see our Cookie Policy.

6. Data Retention

We keep your personal data only as long as necessary for the purposes for which it was collected, to meet legal and regulatory obligations, and to maintain safeguarding standards.

• Financial transaction and donation records are retained for at least six years for tax and accounting compliance (including Gift Aid audit purposes)
• Volunteer information (including safeguarding or background checks) is retained for the duration of your involvement and as required for legal or safeguarding obligations thereafter
• Enquiries, correspondence, and communications are generally kept for two years after resolution, unless a longer retention is required
• We regularly review our retention practices to ensure data is not held unnecessarily

7. Data Security

We take robust steps to protect your personal information, including but not limited to:

• Encryption of sensitive information during transfer and storage
• Secure password and access controls
• Regular audits and updates of our IT systems and security practices
• Staff and volunteer training on data protection and confidentiality

However, no method of transmission or storage is completely secure. If you suspect any breach of your data or our systems, please notify us immediately.

8. Your Rights

Under UK GDPR, you have clear rights over your personal information:

• Access: You may request a copy of your personal data held by us
• Correction: Request corrections to inaccurate or incomplete information
• Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal/safeguarding requirements
• Restriction: Request we restrict how your data is processed in certain circumstances
• Portability: Request a copy of your data in a machine-readable format for transfer to another provider
• Objection: Object to certain types of processing, such as direct marketing
• Withdraw Consent: Where we rely on your consent, you may withdraw it at any time

To exercise any of these rights, please email us at contact@givingbackgeneration.org.uk.
We will respond within one month of receiving your request. If you are dissatisfied with our response, you have the right to contact the Information Commissioner’s Office (ICO): www.ico.org.uk.

9. Safeguarding and Special Cases

If you apply to volunteer or work with us in roles involving children or vulnerable adults, we may need to collect additional information (such as references or criminal records checks), always in line with our Safeguarding Policy and UK law.
We only collect such sensitive data with your explicit consent and store it securely, restricting access to only those who need it to fulfil our safeguarding duties.

10. Third-Party Links

Our Site may contain links to external websites and resources operated by third parties. We are not responsible for the content or privacy practices of such sites. We recommend reviewing the privacy policies of any third-party sites before providing personal information.

11. Changes to This Privacy Policy

We may update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or organisational needs. Updates will be effective immediately upon posting on our Site. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we process your personal information, please contact us at:

Giving Back Generation Limited
662 High Road, N12 0NL, London, United Kingdom
contact@givingbackgeneration.org.uk

By using our Site or engaging with our services, you confirm that you have read, understood, and agreed to this Privacy Policy.

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