1. Introduction

Welcome to the website of Giving Back Generation ("GBG," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website, online store, community programs, and any services provided through our platform. Please read these Terms carefully before using our site or engaging with our services. By accessing, browsing, or using our website or any part of our services, you agree to be legally bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you are not permitted to use our website or participate in any of our services.

Giving Back Generation is a charity awaiting approval by Charities Commission, dedicated to empowering individuals, supporting local communities, and advancing opportunities through education, creativity, and social initiatives. We operate exclusively for the public benefit in line with the requirements of the Charity Commission and our charitable objectives.

2. About Us

GBG is committed to creating positive, lasting change in the lives of young people and the wider community. Our work is driven by a belief in the power of education, creativity, and intergenerational support to break cycles of disadvantage and open up opportunities for growth and self-development. Our services include (but are not limited to):

• Delivering educational programs, workshops, and mentorship schemes for young people aged 6–23.
• Offering community engagement opportunities and volunteering placements for people of all backgrounds.
• Providing resources and support to individuals and families facing financial hardship, including essential items such as food, clothing, and other basic necessities.
• Operating an online store where products created by our volunteers and partners help raise vital funds for our charitable mission.

We strive to be inclusive, responsive, and transparent in all that we do.

3. Eligibility

To use our website, participate in our programs, or make purchases from our store:

• You must be at least 18 years old, or have express parental/guardian consent if you are under 18.
• You agree that all information you provide to us is accurate, current, and complete at all times.
• If you register for an account or participate in volunteering, you may be required to provide additional information and complete background checks, in line with our safeguarding policy.

4. Website Use

By accessing or using the Site, you agree to:

• Use the Site solely for lawful purposes, and not to infringe or restrict anyone else’s use or enjoyment of the Site.
• Not upload, post, or transmit any content that is unlawful, offensive, defamatory, abusive, harassing, or otherwise objectionable.
• Not attempt to gain unauthorised access to any part of the Site, or to our systems or data.
• Not knowingly introduce viruses, malware, or other harmful code.
• Not use the Site to conduct any commercial activity not expressly authorised by GBG.

We reserve the right to restrict or terminate your access to our Site or services if you breach these Terms, attempt to misuse our systems, or engage in any activity detrimental to our reputation, beneficiaries, staff, volunteers, or partners.

5. Online Store

5.1 Product Information

Our online store features a range of products designed, made, or donated by our volunteers, partners, and supporters. We make every effort to ensure that all product information, descriptions, and images are accurate and up to date, but please note that colours and measurements may vary slightly. If you have specific requirements or need more information about a product, please contact us before placing your order.

5.2 Orders

By placing an order, you are offering to purchase the product(s) selected. All orders are subject to acceptance by us and availability. We reserve the right to refuse or cancel orders, including but not limited to situations where:

• The product is out of stock or unavailable.
• There is an error in pricing or product description.
• We suspect fraud or unauthorised or illegal activity.
• You do not meet our eligibility criteria.

Should we cancel your order, any payment made will be promptly refunded.

5.3 Payments

Payments must be made in full at the time of ordering and are processed securely via trusted third-party payment processors. We do not store or retain your payment information. Prices are shown in GBP and include all applicable UK taxes unless otherwise stated. For international orders, you are responsible for any additional customs duties, fees, or taxes as required by your country’s regulations.

5.4 Shipping and Delivery

We offer shipping within the UK and internationally, subject to delivery partner availability and local restrictions. Delivery estimates are provided at checkout, but delays may occur due to circumstances beyond our control, including customs processing or carrier delays. We will do our best to keep you informed of any issues.

5.5 Returns and Refunds

If you are not satisfied with your purchase, you may return unused, undamaged items in their original packaging within 14 days of delivery. Unless the item is defective or incorrect, you are responsible for return shipping costs. Refunds will be processed within 14 days of receiving the returned goods. For full details, please see our Returns Policy.

6. Volunteering Opportunities

GBG offers a wide range of volunteering opportunities, from supporting events and community outreach to contributing specialist skills and developing new projects. All volunteers must:

• Uphold the highest standards of conduct and integrity, complying with GBG’s safeguarding, equality, diversity, and ethical policies.
• Complete any training, induction, or background checks required for their role. Depending on the nature of the volunteering position, this may include a Disclosure and Barring Service (DBS) check and completion of safeguarding training, in accordance with our Safeguarding Policy and Charity Commission guidelines.
• Follow the Volunteer Code of Conduct provided during onboarding, as well as any instructions from GBG staff or project leaders.

GBG reserves the right to suspend or terminate any volunteer placement at its absolute discretion if the volunteer breaches these Terms, fails to uphold our values, or acts in a way that could harm our beneficiaries, reputation, or charitable mission.

Safeguarding and Whistleblowing:
We are committed to the safety and wellbeing of all who interact with our charity. All volunteers, staff, and service users are encouraged to report any safeguarding concerns or suspected wrongdoing, in confidence, through our safeguarding and whistleblowing mechanisms. Reports are handled in line with Charity Commission guidance and our internal policies.

7. Donations and Fundraising

All donations made to GBG are greatly appreciated and go directly toward supporting our charitable objectives and programs. Donations are non-refundable except where a processing error has occurred. GBG ensures all donations are used efficiently, transparently, and only for our charitable purposes.

Fundraising Activities:
We conduct all fundraising activities in accordance with the Fundraising Regulator’s Code of Fundraising Practice and Charity Commission guidance (CC20). If you have questions or concerns about our fundraising, or wish to make a complaint, please refer to our Fundraising Policy or contact us directly.

8. Food Provision

Where GBG provides food or meals, we adhere strictly to all relevant health, safety, and food hygiene legislation. We also take reasonable steps to identify and accommodate food allergies or dietary restrictions. If you have a specific dietary need or concern, please inform us before participating in any GBG program involving food.

9. Intellectual Property

Unless otherwise stated, all content and materials on the Site—including text, images, logos, graphics, and designs—are the intellectual property of GBG or our licensors. No part of this website may be reproduced, copied, distributed, or used for commercial purposes without our express written consent. You may use the Site for personal, non-commercial purposes only.

10. User-Generated Content

If you submit, upload, or share content (such as reviews, testimonials, images, or artwork) via our Site or social media channels:

• You grant GBG a royalty-free, perpetual, worldwide, non-exclusive licence to use, reproduce, modify, adapt, publish, and display such content in connection with our charitable work.
• You confirm that your content is lawful, original, and does not infringe the rights of any third party.
• We reserve the right to moderate, edit, or remove any user-generated content at our discretion if it is inappropriate, offensive, or in breach of these Terms.

11. Privacy and Data Protection

Your use of our Site and services is subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant data protection laws. You have the right to request access to your personal data, seek correction of any errors, or request deletion as outlined in our policy.

12. Limitation of Liability

GBG strives to provide accurate, timely, and useful information and services. However, to the fullest extent permitted by law, we accept no liability for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Site or participation in our programs. Our liability is in any case limited to the value of the goods or services you have purchased or, in the case of volunteers, to our statutory obligations.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law.

13. Indemnification

By using our Site or participating in our services, you agree to indemnify and hold harmless GBG, its Trustees, officers, employees, volunteers, and agents from and against any claims, losses, liabilities, damages, expenses, or costs arising from your breach of these Terms, your misuse of the Site, or your violation of any law or rights of a third party.

14. Complaints Handling

We are committed to being transparent and accountable. If you have a complaint about any aspect of our website, services, volunteering, fundraising, data use, or anything else, please contact us using the details below. We will address your concerns in line with our internal Complaints Policy and the Fundraising Regulator’s Code. You may also contact the Charity Commission or the Fundraising Regulator if you are dissatisfied with our response.

15. Changes to Terms

GBG reserves the right to amend these Terms at any time. Any changes will be published on this page, and your continued use of the Site after such changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of your rights and responsibilities.

16. Governing Law

These Terms and any dispute arising out of or in connection with your use of the Site or our services are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Us

We welcome your feedback, questions, or concerns. Please contact us at:

Giving Back Generation Limited
662 High Road, N12 0NL, London, United Kingdom
contact@givingbackgeneration.org.uk

By using our Site or engaging with our services, you confirm that you have read, understood, and agree to abide by these Terms and Conditions.

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