1. Introduction

Welcome to Giving Back Generation ("GBG," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website, online store, and any services provided through our platform. By accessing or using our website ("Site") or services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Site or services.

2. About Us

Giving Back Generation is a registered charity with the mission of empowering communities through education, creativity, and generational support. Our services include:

• Community engagement and volunteering opportunities.
• An online store offering products created by volunteers and other items to support our charitable initiatives.

3. Eligibility

To use our Site or make purchases:

• You must be at least 18 years old or have parental/guardian consent if under 18.
• You must ensure that all information you provide is accurate, current, and complete.

4. Website Use

You agree to:

• Use the Site only for lawful purposes and in accordance with these Terms.
• Not use the Site to upload or transmit harmful or unlawful material.
• Not engage in activities that could harm or disrupt the Site’s functionality.

We reserve the right to terminate your access if you violate these Terms or engage in fraudulent or harmful activity.

5. Online Store

5.1 Product Information

• All products sold through our online store are created by volunteers or sourced to support our charitable mission.
• We strive to provide accurate descriptions and images, but colours and dimensions may vary slightly.

5.2 Orders

• By placing an order, you agree to purchase the products listed in your order.
• We reserve the right to cancel or refuse any order if:
  • The product is out of stock.
  • There is a pricing or product description error.
  • Fraudulent activity is suspected.

5.3 Payments

• Payments are securely processed through third-party payment gateways. We do not store your payment information.
• Prices are listed in GBP and include applicable taxes unless stated otherwise.

5.4 Shipping and Delivery

• We ship globally, subject to carrier availability and international restrictions.
• Delivery times and costs will be provided during checkout.
• We are not responsible for delays caused by customs, carriers, or other unforeseen circumstances.

5.5 Returns and Refunds

• Returns are accepted within 14 days of delivery for unused, undamaged products in their original packaging.
• Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
• Refunds will be processed within 14 days of receiving the returned item.

6. Volunteering Opportunities

Volunteers participating in our programs must adhere to the following:

• Comply with GBG’s safeguarding and ethical policies.
• Complete any required training or background checks.
• Abide by the Volunteer Code of Conduct provided during onboarding.

GBG reserves the right to end a volunteer’s involvement if they breach these Terms or act against the charity’s mission.

7. Donations

All donations made to GBG are non-refundable unless a processing error has occurred. GBG uses donations solely to support its charitable objectives as outlined in our governing documents.

8. Intellectual Property

All content on the Site, including text, images, logos, and design elements, is the intellectual property of GBG or its licensors. You may not reproduce, distribute, or use any content without prior written permission.

9. User-Generated Content

If you upload or submit any content (e.g., reviews, testimonials, or artwork):

• You grant GBG a royalty-free, perpetual, non-exclusive licence to use, reproduce, and distribute your content.
• You warrant that your content does not infringe any third-party rights or violate applicable laws.

GBG reserves the right to remove user-generated content that violates these Terms or is deemed inappropriate.

10. Privacy and Data Protection

Your use of our Site is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information in compliance with UK GDPR and other applicable laws.

11. Limitation of Liability

• GBG is not liable for indirect, incidental, or consequential damages arising from your use of our Site or services.
• Our liability is limited to the amount paid by you for products or services directly related to the claim.
• Nothing in these Terms excludes liability for death, personal injury, or fraud resulting from our negligence.

12. Indemnification

You agree to indemnify GBG, its Trustees, and employees against any claims, damages, or liabilities arising from your breach of these Terms or misuse of the Site.

13. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting on our Site. Continued use of the Site after updates constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

For questions or concerns about these Terms, please contact us at:

Giving Back Generation Limited
662 High Road, N12 0NL
contact@givingbackgeneration.org.uk

By using our Site, you confirm that you have read, understood, and agree to these Terms and Conditions.